Micah Solomon, speaker and advisor to corporations and professional firms on improving customer service and the customer experience, discusses the problem of poor customer service in the healthcare industry — and how to fix it.
ASC News
Here are 10 statistics about orthopedic-driven ambulatory surgery centers, defined here as ASCs that perform greater than 50 percent orthopedics. Data comes from VMG Health's Multi-Specialty ASC Intellimarker 2010. All figures are averages.
Marshall Baker of Physician Advisory Services discusses five changes affecting physician practice.
Suzanne Rogers, senior vice president at Health Inventures, suggests four creative employee benefits your ambulatory surgery center could use in addition to traditional benefits.
Marshall Baker of Physician Advisory Services, Inc. discusses five predictions on the future of the ambulatory surgery center industry.
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Georganna Howell, RN, administrator of Greenspring Surgery Center, an orthopedic and pain management facility in Baltimore, discusses five ways to shorten patient wait times and make waiting less onerous.
Pend Oreille Surgery Center in Ponderay, Idaho, has shown outstanding patient satisfaction scores. Administrator Kris Sabo suggests 10 ways to keep patient satisfaction high.
1. Provide benefits via the ASC directly as the employer of the employees. This option provide the ASC the opportunity to create a benefits package that is specific to the ASC and manage costs based on what the ASC can…
Brian Brown is a regional vice president of operations of Meridian Surgical Partners. Q: What is the formula for calculating operating expense per case in ambulatory surgery centers? Brian Brown: The first two parts of calculating the operating…
NorthStar Surgical Center in Lubbock, Texas, is a clinical training site for two nursing schools and a surgical technician program at a community college. John Brock, the administrator, and Vicki Ball, director of nursing at the ambulatory surgery center, share…