Mr. Barling is a professor the Queen’s School of Business in Canada.
Here are 10 do’s and don’t for effective apologizing:
Do’s
• Show remorse.
• Take responsibility.
• Show empathy.
• Plan restoration — to make everything right.
• Lay out a plan of action.
Don’ts
• Don’t ramble.
• Don’t be conditional.
• Don’t explain.
• Don’t ask for forgiveness.
• Don’t apologize if you can’t live up to the apology.
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