Compass One Healthcare partnered with Press Ganey to identify the key determinants of cleanliness perceptions in ASCs and HOPDs among patients, according to a Feb. 16 news release from Press Ganey.
The report, “Beyond the physical environment: Defining key drivers of cleanliness in the ambulatory surgical and perioperative setting,” compiled post-procedure survey responses from more than 1 million patients who underwent procedures at ASCs and HOPDs in the U.S.
Here are the the top factors influencing patients’ perceptions of cleanliness in outpatient surgery settings, according to the survey’s respondents:
- Being treated with courtesy and respect.
- Having a courteous experience with receptionists.
- Perceiving receptionists and staff as helpful.
- Feeling as though staff prioritized their comfort.
- The ranking of the facility, between 0 and 10.
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
