1. Self-awareness — The ability to identify and understand you own moods and their effect on others. Hallmarks include self-confidence, realistic self-assessment and a self-deprecating sense of humor.
2. Self-regulation — The ability to control impulses and think before acting. Hallmarks include trustworthiness, integrity, comfort with ambiguity and being open to change.
3. Motivation — A passion for pursuing goals beyond status or material gains. Hallmarks include drive for achievement, optimism and organizational commitment.
4. Empathy — The ability to understand others’ emotions and respond appropriately. Hallmarks include expertise in building and retaining talent, customer service abilities and cross-cultural sensitivity.
5. Social skill — Ability to make and manage relationships, build networks and find common ground. Hallmarks include being an effective change leader, persuasiveness and teambuilding and leadership expertise.
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