Reasons for physician dissatisfaction
• Physicians may have purchased the wrong product
• Physicians may not have been fully engaged in selection process
• Physicians may not be using the product effectively
Steps to take
• Determine the root cause of dissatisfaction
• Reexamine how the EHR plays into the practice’s workflow
• Assign employees to become experts in the various aspects of the EHR
• Consider a system redesign or switch if the product truly isn’t a fit for the practice
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