Ms. Lansing described three focus areas of developing the environment for a new service line, each with three key components:
1. Creating the right setting.
• Is the facility ready?
• Is the surgeon ready?
• Is the patient ready?
2. Ensuring teammate competence.
• Selecting the team
• Educating the team
• Developing a culture of safety
3. Delivering great results.
• Quality metrics
• Patient satisfaction score and response rate
• Regulatory and accreditation performance
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5 Risks Often Forgotten When Adding Innovative Spine Surgery Services
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