UnitedHealthcare ends paper prior authorization letters

UnitedHealth Group has decided to stop mailing prior authorization and clinical decisions to providers on paper.

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The move, which was promised in November, is effective March 4 for most UnitedHealthcare Medicare Advantage and commercial plan members. 

Providers can view the decisions digitally immediately after they are made instead of receiving a mail appeal decision.   

The decision comes after UnitedHealth Group pledged to increase its commitment to sustainability in late 2021.

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