The Center for Specialized Surgery’s collections increased $125,000 per month in the past year, in part due to its revenue cycle management team’s follow-up efforts.
Five best practices from Regent RCM’s Gina Tolbert, who works with the Fort Myers, Fla.-based ASC:
1. Understand where accounts are outstanding and where the money is.
2. Start by working on big-ticket items.
3. Gather claim status information online instead of wasting time calling.
4. Using calendar alerts, set reminders to follow up.
5. Look for trends in denials and adjust claims accordingly to prevent future denials.
More articles on coding, billing and collections:
The 3 revenue cycle benchmarks ASCs should track
3 key performance indicators for ASCs
What the rise in high-deductible health plans means for ASCs — 3 Qs with an expert
