1. Set an expectation of accountability for all team members, both high and low in the management hierarchies.
2. Tell positive stories of accountability in the organization to keep the topic in the open.
3. Model accountability at the highest levels of leadership for the rest of the organization to follow.
4. Teach accountability in staff meetings: Break down the skills required, and begin to teach them, one at a time.
5. Set an “it takes two to escalate” policy. In other words, if there is a conflict, both parties must agree that it cannot be resolved before leadership steps in.
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