Here are five key notes from the report:
1. Satisfied patients share their experience with others, but dissatisfied patients share with more. That’s how your reputation grows, and positive word-of-mouth is essential in the consumer-driven healthcare space.
2. The cost is high for losing patients after spending to attract the patient through advertisements, insurance contracts and creating patient records. Keep the patients happy and returning to your office.
3. There is a “reciprocal relationship” between the continuity of care and patient satisfaction. There are more medicolegal issues with unsatisfied patients as well.
4. Patient satisfaction surveys allow patients to participate in their care and build engagement. The reports provide direction for improvement efforts.
5. The patient feedback can also identify specific individuals in the organization that aren’t providing the right type of service ore care.
More articles on accreditation:
7 tips for ASCs to ace the accreditation puzzle
6 key notes about two outpatient centers receiving accreditation
AAAHC accredits Athenix Physicians Group Northwest
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