As telehealth becomes more common, there are several ways physicians can optimize the experience for themselves and their patients, according to a Jan. 10 article on the AMA’s website:
1. Use a unified platform to integrate patient data. Using a platform allows for integration between all partnering physicians, and it keeps information secure and in one place, alleviating administrative burdens.
2. Consider the user experience of the chosen telehealth platform. Is it easy to access? Is it reliable? What are patients saying in surveys and online comments? Is it accessible for all patients, even those with vision or hearing impairments?
3. Beyond telehealth usability, make sure basic technical issues are solved before going into a patient appointment. Give patients undivided time and attention during an appointment, even if it is easier to get distracted in a virtual format.
4. Have a responsive support team that sends follow-ups. Create a streamlined way for patients to communicate directly with the practice after care.
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