Here’s what you should know:
1. The Manhattan Endoscopy Center sees around 15,000 to 16,000 patients annually and wanted a system to improve patient outreach.
2. Voice provides preoperative and post-discharge outreach services to the center’s patients incorporating both staff and patients in the process.
3. Since the center implemented Voice last year, more than 21,000 preoperative and postoperative calls have been made. Staff resolved 1,200 patient issues within three hours. Voice saved center nurses more than 3,000 hours of manual outreach, resulting in $150,000 in saved labor.
Manhattan Endoscopy Center Director of Operations Jeffrey Singerman said, “The savings are remarkable. We’ve streamlined operational workflows to reach more patients than we were before, and can better align staff time and facility resources to provide safe, efficient and high-quality care.”
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