Here are five observations:
1. Hospital Consumer Assessment of Healthcare Providers ad Systems scores will determine as much as 2 percent of a hospital’s Medicare payments by 2017. This financial incentive indicates the importance of providing patients exceptional experiences.
2. The shift to value-based care demands providers offer patients high quality, which includes practices like transparency and embracing consumerism.
3. Cleveland Clinic addressed the patient experience by establishing the Patient Experience Empathy & Innovation Summit in 2010.
4. It may prove difficult to get organization leadership and physicians on-board with prioritizing patient experience, when there are so many other duties in healthcare.
5. Cleveland Clinic addresses pushback by offering education on relationship-centered communication. Physicians practice empathy and other skills that allow them to better connect with patients.
More articles on quality & infection control:
ASC-8 explained: CDC to hold Q&A on staff influenza vaccine reporting
Emergency physicians support CDC’s opioid guidelines — 4 highlights
1.5k Washington patients warned of hepatitis, HIV risk after drug tampering charges — 5 takeaways
At the Becker's 23rd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference, taking place June 11-13 in Chicago, spine surgeons, orthopedic leaders and ASC executives will come together to explore minimally invasive techniques, ASC growth strategies and innovations shaping the future of outpatient spine care. Apply for complimentary registration now.
