The report surveyed 9,200 randomly selected consumers.
Here are five points:
1. Of the nearly 43 industries ACSI ranks, health insurance companies rank in the bottom five.
2. Consumers with individual policies were more satisfied than those with group policies.
3. Various factors such as high premiums, deductibles and copays as well as slow claims processing cause dissatisfaction.
4. Additionally, many consumers are confused about what is and what is not covered by payers.
5. The average deductible for employees is $1,077, a 67 percent increase from 2010.
More articles on coding & billing:
Healthcare in reach for consumers who can’t afford premium costs — 5 observations on the Detroit nonprofit
Consumers questioning usefulness of health insurance — Here’s why
A 134% increase — Employees paying significantly more for healthcare
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