1. The best crisis management adheres to an overriding objective, allowing actors to collaborate and think outside of the box when necessary.
2. The two most important questions of crisis management, in order:
- What do we have?
- What do we need?
3. Respect for others’ responsibilities and authorities is crucial to team success.
4. Personal ego has no place in crisis management.
5. Networks of trust are best established before the crisis occurs, so they can be leveraged without delay when they are most needed.
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