Unio Health Partners, a California physician services organization, has partnered with Tempe, Ariz.-based healthcare AI company Basata to automate patient intake and scheduling across more than 60 Unio Specialty Care locations.
Unio will deploy Basata Flow, an orchestration platform that connects healthcare systems, data and AI agents. Through an integration with athenaOne, the platform will process inbound referral documents, create patient charts, verify insurance eligibility and use AI voice agents to handle patient outreach and scheduling.
Unio Specialty Care delivers urology, gastroenterology and radiation oncology services to more than 550,000 patients annually in California. Unio’s physician and advanced practice provider network has grown 285% since 2021, and the organization has made AI a core part of its strategy to expand clinical capacity.
“As our network grows, so does the complexity of coordinating care across specialties, providers and locations,” said Clayton Lawrence, COO of Unio Health Partners. “We’re working with Basata to simplify patient intake and scheduling, giving our teams greater capacity and maintaining the personalized care our patients expect.”
Basata will work with Unio teams to configure workflows around each practice’s intake requirements, provider preferences, scheduling rules and accepted insurance plans. The rollout will be phased, with workflows validated before expanding to all participating practices.
“Getting a referral is only the beginning of a patient’s journey to specialty care,” said Kaled Alhanafi, co-founder and CEO of Basata. “The real challenge is connecting all the steps that follow.”
Mr. Alhanafi’s company builds permission limits, audit trails and human oversight into its AI agents. Basata is HIPAA-compliant, holds SOC 2 Type II attestation and does not use customer data to train AI models. Basata has served more than 1 million patients across specialty practices nationwide.
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