Scott Munsterman, DC, discussed how physician groups can assess the degree of transparency and patient-centeredness in their practices in a Dynamic Chiropractic editorial.
"What is your policy for patients receiving clinical advice should you be away on vacation?" he wrote. "If you are a group practice, how are patients assigned a clinician and what is your policy for when their clinician of choice is unavailable? What is your policy and process for making electronic records available to your patients upon request? How long do they have to wait for the records? Do you have educational material that describes your policy so the patient understands when and how they can access you for clinical advice? Does your practice meet the cultural and linguistic needs of your patient population?"
Dr. Munsterman also highlighted the importance of staff collaboration to assess patient progress and needs, staff cross training, and the time it takes to follow up with patients on test results and referrals.
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"What is your policy for patients receiving clinical advice should you be away on vacation?" he wrote. "If you are a group practice, how are patients assigned a clinician and what is your policy for when their clinician of choice is unavailable? What is your policy and process for making electronic records available to your patients upon request? How long do they have to wait for the records? Do you have educational material that describes your policy so the patient understands when and how they can access you for clinical advice? Does your practice meet the cultural and linguistic needs of your patient population?"
Dr. Munsterman also highlighted the importance of staff collaboration to assess patient progress and needs, staff cross training, and the time it takes to follow up with patients on test results and referrals.
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