Before COVID-19, the opioid epidemic was the nation’s most consequential public health threat. The pandemic has magnified the impact of the opioid crisis on communities as unemployment, homelessness and behavioral health disorder rates soar. Learn how eight organizations across the…
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Learn how we worked with this fully-integrated healthcare system to deliver a whole-person approach to care for its employees and spouses with chronic conditions. Results include: A coordinated experience across conditions for people living with both diabetes and hypertension Multiyear…
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Supply chain inefficiencies cost hospitals $25.7 billion annually. With the right strategies, however, supply chain teams can not only lower supply chain and healthcare costs but also serve as a direct bridge to improved care quality. At the Becker’s Supply…
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Facing frequent no-shows, high staff turnover and resource draining, paper-based processes in patient access, Wayne HealthCare was due for a digital upgrade. Read the case study to learn how using EngageCare self-service technology to transition administrative and financial tasks to…
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Tanner Health System, a billion-dollar health system based in Carrollton, Ga., faced challenges with patient flow, departmental silos, and system-wide inefficiencies, hindering coordination and efficiency. To address these issues, Tanner implemented a healthcare operational improvement framework that combined people, processes…
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Language barriers between patients and staff pose a significant threat to care quality and patient satisfaction, especially for hospitals serving diverse communities. These barriers can lead to care delays, miscommunication and frustration, affecting both patient trust and staff efficiency. This…
How well are you meeting your patients’ communication and service expectations? Discover the disconnects and find opportunities to improve with this must-see infographic, “Patient Service Expectations vs. Reality.” What you’ll learn: The top gaps in patient service satisfaction. Key communication…
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Effective communication is not just a nice-to-have in healthcare; it’s a necessity. A recent healthcare benchmark report bears out this claim. The report found 80% of consumers are likely to recommend a health system or company to their friends and…
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Health inequities in the U.S. lead to a staggering $320 billion in direct medical costs. As health systems adopt strategies to address disparities and enhance patient well-being, organizations like Providence (Renton, Wash.) and CommonSpirit (Chicago) are turning their focus to…
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Patients’ consumer experience preferences are changing, and it varies by age. Younger generations expect seamless, digital-first experiences — just like they get in retail, but older generations are more cautious. If your organization isn’t delivering customized experiences to each of…
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