Eighty-five percent of healthcare consumers consider perceived safety when choosing a provider — and this assessment starts online, not at the front desk. Outdated listings, unclear communication and disjointed workflows can erode trust before a visit even begins. Press Ganey’s…
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Patient expectations are evolving. Privacy regulations are tightening. And marketing budgets are staying flat or declining. To drive service line growth, health systems need smarter, faster, and more precise strategies. This resource outlines four proven tactics leading organizations are using…
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Health system contact center staff handle complex, high-emotion patient interactions. However, staff struggle to meet demand, which creates longer wait times and inconsistent patient experiences. With AI, there is a path forward. AI can do more than deflect calls. From…
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Today’s leading health systems recognize customer experience as a core business strategy — not just a departmental task. As patient expectations for convenience and simplicity evolve, the stakes are rising for organizations to fine-tune their CX strategy for 2025. This…
Healthcare marketing faces a unique challenge: while precision is essential in treating patients, marketers often lack the tools to achieve the same level of precision in their campaigns. Unlike ecommerce and other direct to consumer industries, where marketers use purchase…
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Healthcare organizations have been navigating a complex landscape following the HHS guidance on the use of online tracking technologies. This uncertainty has led to confusion among marketing, compliance, and legal teams regarding what is considered PHI (Protected Health Information) and…
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Healthcare payers face a range of challenges in today’s marketing landscape, from managing advertising budgets to navigating complex privacy regulations. To better understand these challenges, Freshpaint collaborated with Becker’s Hospital Review to survey 100 marketing professionals representing national and regional…
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The marketing landscape is rapidly evolving, and hospitals and health systems must adapt now to ensure future success and ensure precious marketing dollars have the greatest impact possible. Traditional approaches to marketing aren’t delivering the same ROI, leaving many health…
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