Mr. Zeringue focused his presentation on lumbar spine stenosis, as it is a disease that will become largely prevalent in the baby boomer population in the next five to 10 years.
His company conducted a survey to determine what patients and customers want when diagnosed with lumbar spine stenosis.
Here are four things patients diagnosed with lumbar spine stenosis want:
1. Access to services, innovation, procedures and a group of individuals who can treat them and allow them to return back to normal activity.
2. Most patients reported preferring to not have fusion procedures.
3. A reduced operative time.
4. Not having to stay overnight in facilities.
“The customer is the patient,” said Mr. Zeringue. “If I can align myself to build a strategy around the customer, I have fulfilled the needs of the ASC.”
More articles on patient satisfaction:
4 best patient satisfaction care tips for ASCs
Six Sigma methodology can improve ASC cash flow, patient satisfaction
Balancing efficiency & patient satisfaction: Best ideas for eye centers
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
