Consumer Reports gave the hospital, one of the nation’s busiest specialty hospitals, a rating of 91 out of a possible 100, based on survey responses from patients, information on infection control and other publicly available information. The rating placed the hospital third in all of California. The hospital’s favorable ratings spanned physician communication, nurse communication and room cleanliness, according to the recently released survey.
Still, Stanislaus CEO Doug Johnson is not basking in the glow of the positive consumer response. A rating of 91, he says, still leaves room for improvement.
“If only an average of 91 percent of your patients indicate that your services are ‘excellent,’ your services did not reach everyone as well as you intended,” he says. “While we were significantly ahead of our competitors, our perspective was that we need to do more.”
Instead of resting on their laurels, the surgical hospital’s management team convened a task force with representatives from the OR, inpatient nursing, the business office, housekeeping, dietary and administration to work on improving the remaining 9 percent.
“It is the continuous and focused obsession with quality that defines the principles of a culture that only accepts perfection,” Mr. Johnson says.
Stanislaus opened in 1985 as an ASC, one of the first in the country. In 1998, its shareholders voted to convert it to an acute-care hospital, and since it was certified in 2000, it has grown to perform more than 15,000 procedures per year, with the highest rating for knee and hip replacement, as well as neurosurgery. A founding member of Physician Hospitals of America, it is managed in partnership with RMC MedStone.
Learn more about Stanislaus Surgical Hospital.
