Keeping that healthy dynamic intact is critical, according to Benita Tapia, RN, administrator, and Andy Ball, CEO, both of Beverly Hills (Calif.) ASC Venture, a Cedars-Sinai affiliate; and Tiffany Jewell, BSN, RN, clinical director of Columbus, Ind.-based Wellspring Pain Solutions and Columbus Pain Institute.
Each of them shared their strategies with Becker’s ASC Review during our August Orthopedic, Spine and ASC virtual event.
Note: This is an edited excerpt. Hear the full podcast episode here.
Question: What do you do to maintain a positive culture as you hire new people?
Ms. Jewell: When we interview our [prospective] employees, obviously we’re really concerned about your skills, but more than that, we’re really small — so getting the wrong person in here with the wrong attitude is detrimental. So as we’re interviewing, we interview personalities.
Q: Are there any red flags in terms of being able to define somebody’s personality during that interview process?
TJ: This is going to sound kind of silly, but if they can’t smile in their interview, we watch for those things. We watch for their body language — do they make eye contact? Simple things like that.
Ms. Tapia: [We like to] bring them in for half a day, or a day, so that they can meet the people they’re working with. They can actually see what goes on because when you take on a new job, you want to make sure you’re working with people you can relate to.
Mr. Ball: You can have the best resume in the world, and the [prospective] employee can interview very well, and then they turn up and it’s just not a good cultural fit, or they’re not quite what they said. You just have to be prepared to learn from those mistakes.
