The toolkit was developed by Christiana Care Health System, based in Wilmington, Del. It includes a process flow chart for communicating serious adverse events, checklists for mitigating the harm after an adverse event and a guideline for debriefing after an adverse event.
Download the serious event response toolkit (PDF) for use in your facility.
Note: View our database providing 150 reports that link to free, downloadable and adaptable tools for use in surgery centers, hospitals and other organizations by clicking here.
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Readbacks May Help Reduce Communication Errors
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