The patient satisfaction questionnaire covers 50 items that assess satisfaction in six areas: technical quality, interpersonal manner, communication, financial aspects of care, time spent with the physician and accessibility of care. RAND Health also provides scoring instructions for the questionnaire.
Download the patient satisfaction questionnaire and scoring instructions (PDF) for use in your facility.
Note: View our database providing reports that link to free, downloadable and adaptable tools for use in hospitals, surgery centers and other organizations by clicking here.
Related Articles on Patient Satisfaction:
Utah Payor Publishes Utah OB/GYN Quality, Satisfaction Rates
Satisfied Patients Most Likely to Be Hospitalized, Have Highest Healthcare Costs
Central Illinois Endoscopy Center Gets 95% Patient Satisfaction Rate
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