The CAHPS Improvement Guide includes sections on the importance of improving the patient experience; an analysis of CAHPS results; quality improvement steps; published interventions and more.
Access the CAHPS Improvement Guide for use in your facility.
Note: View our database providing 150 reports that link to free, downloadable and adaptable tools for use in surgery centers, hospitals and other organizations by clicking here.
Related Articles on Patient Satisfaction:
HealthGrades: Communication Key to Patient Satisfaction, Safety
Patient Safety Tool: Patient Experience Toolkit From Kansas City Quality Improvement Consortium
