What makes it great: In just over two-and-a-half years, Southern New Mexico Surgery Center has established itself as a great place to work and to have a procedure: employee satisfaction is 95.3 percent and patient satisfaction is 95.1 percent (as reported to CTQ). There are five physician-owner/utilizers.
“This rural community ASC is a shining star in the desert of New Mexico,” says Joyce Deno of Regent, the facility’s corporate partner and manager. The staff comprises four RNs, two surgical techs, three business office personnel, a business office manager and an administrator, and “Decisions are made as a team working toward the common good of the patient and facility.”
“The staff is cohesive in their provision of patient care with all RNs rotating through all portions of perioperative patient care” in the two-OR, one-procedure-room center, says Ms. Deno. “The clinical staff have worked out processes with the business office staff to maximize utilization of staff hours. Every member of the team is accountable for the quality of their work and takes pride ongoing to ensure a high level of care and service is provided to the customers.”
