Dr. Merlino differentiates “keeping patients happy” from delivering a positive patient experience, which is more about a hospital’s and provider’s approach to care, he wrote.
Read the full story on customer service in Becker’s Hospital Review.
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.
