According to Hoyt Skabelund, PRMC administrator, the “Top Improver” award from Press Ganey “means PRMC’s ambulatory surgery center went from being a good center to being a great center.” The center increased its scores on the “likelihood to recommend” survey question since the first quarter of 2009.
Press Ganey’s “Top Improver” award is given to clients that have shown continuous improvement. In 2010, the ambulatory surgery department at PRMC saw an increase in patient satisfaction scores from 85 to 92.
Related Articles on Patient Satisfaction:
Women Not As Satisfied With Health Services as Men
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3 Steps to Establishing a Patient Coordination System in a Surgery Center
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.