- Explore several options for survey distribution. Patient satisfaction surveys can be handed out physically, e-mailed, mailed or conducted by phone. Experts say that phone surveys will likely secure the largest representation of patients.
- Do not hand out questionnaires during a visit. The patient will not feel that the questionnaire is anonymous and will be less likely to answer honestly.
- Ask about age and gender. This will help break down the data to determine if there are subsets of patients that aren’t being served as well as others.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.