Here are six things to know:
1. Since the ACA is insuring more people and boosting the value of claims, healthcare payers are outsourcing their business processes at a growing rate.
2. The healthcare business outsourcing market grew 14 percent in 2013.
3. In the United States, the market was reported as $4 billion in 2013.
4. The report estimates the market will continue growing 14 percent compound annual growth rate for the next few years.
5. The factors driving BPO market growth include new, smaller buyers who tend to prefer short-term deals.
6. The most commonly demanded processes by payers include:
• Claims processing
• Provider management
• Member management
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