- Collect the co-pay as soon as possible. Practices should remind patients prior to their appointments that co-pay will be due and send an electronic follow-up as a second reminder.
- Educate patients about financial responsibilities. Patients are more likely to pay their debts if a bill is properly explained, so practices should clearly articulate what the patients should expect to be billed and why.
- Make sure the patient’s address is correct. Misinformation regarding the patient’s name, address and insurance information is a common cause of billing delays. Ensure that this information is correct prior to sending a bill.
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