- The patient’s insurance may have termed. If this happens, you can apply the patient’s overpayment to any outstanding charges.
- The insurance company denies the claim. If this happens, the practice can apply the overpayment to that date of service.
- The insurance company reverses a charge. If the payor reverses a charge that results in the patient’s deductible or out-of-pocket expenses not being met, the overpayment can now be applied to the date of service.
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