Mr. McClafferty’s list goes:
1) Compassion first
“Instead of jumping to conclusions or trying to guess what happened, take a moment and then take a breath. Be hard on the results and soft on the person.”
2) Default to trust
“It’s easy to get caught up in what might go wrong, but in my experience, most staff will go the extra mile to do a great job and keep your trust.”
3) Know the difference between skill and will
“There are two main reasons for underperformance: a skill gap or a will gap. A skill gap is easy to close through coaching, training and support. A will gap is more difficult to close.”
4) Systematize team contribution
“Dictating a grand vision will get you nowhere. Instead, involve your team in planning goals and regularly check in to find out what’s blocking them from achieving their targets.”
5) Be specific
“The quality of your input directly impacts the quality of your output. If you ask a team member to review a process and share their thoughts, it will be hard to know whether they have offered their best ideas.”
6) Build your leadership library
“Psychology and management literature will accelerate your development as a leader.”
7) Family first
“It’s truly surprising to learn how often family issues influence work performance, so make sure your team knows that you care about their home life as well as their work life.”
8) Explain the why
“A project, that can easily drag on for weeks, can be finished in hours by a motivated staff member.”
9) Link results and goals
“If you’re expecting high quality work or aggressive sales results, make sure your team incentives match the single goal you’re striving for.”
10) Take ownership… and action
“As a leader, you need to relate to your team as your customer. If they point out a problem, it’s your responsibility to solve it.”
11) Check in frequently
“Don’t wait until a quarterly or annual review to give feedback on team performance.”
12) Model your leadership style after your favorite leaders
13) The ‘little things’ matter
“Observing holidays, religious events and special milestones like birthdays is an effective but overlooked way to build a great relationship with your team members.”
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