Administrator to Know: Beth Miller of Eastside Endoscopy Center

Beth Miller, RN, CASC (Eastside Endoscopy Center, St. Clair Shores, Mich.). Ms. Miller is the administrator of the Eastside Endoscopy Center in St. Clair Shores, Mich. The center opened in 1996 and was the first endoscopy center in Lower Michigan, according to Ms. Miller. The center opened a second location in 2007. There are six procedures rooms between the two facilities and the two ASCs perform around 930 procedures monthly.

Ms. Miller started as the nurse manager with Eastside when the center opened. She moved her way up to become the business manager and finally to her current position as administrator. Prior to coming to Eastside, she worked at a local hospital for 16 years, working nine of those years in endoscopy where she served as assistant manager. Ms. Miller is the first administrator in Michigan to receive CASC certification.

Under Ms. Miller's leadership, Eastside has implemented many programs that have helped the ASC succeed. For example, she and the medical director developed a staff incentive plan in which the staff receives a percentage of the centers' profits if certain goals are met. Other initiatives include a successful, comprehensive quality assessment program. "The staff participates and is committed to the program and takes pride in their accomplishments," she says.

Ms. Miller is proud that her centers have been able to remain financially successful in spite of reimbursement cuts for GI procedures. "This is due to an increasing case load and by finding creative ways to cut expense without compromising patient care," she says.

Ms. Miller enjoys working with her staff, physicians and medical director on a daily basis. "As anyone walking into our center can see, the staff is a group of dedicated, happy, caring, highly trained individuals, and this shows in the way they take care of their patients," she says. Ms. Miller also likes to celebrate the many successes of the centers. For example, Eastside held a bowling party when they won the Summit Award for patient satisfaction provided by Press Ganey. The ASC has received the recognition two years in a row.

Ms. Miller hopes that her day-to-day interactions demonstrate how much she truly enjoys her job. "Eastside Endoscopy Center has allowed me to grow and learn and have so many unique experiences, which I feel have made me a better person," she says.

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