Balancing rapid growth and patient care: Q&A with Stefanie Moertz

Los Angeles-based DOCS Surgical Hospital is investing in employee retention and medical equipment in response to the growth the ASC has experienced in the past year. 

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Administrator Stefanie Moertz, RN, spoke with Becker’s ASC Review about how DOCS Surgical Hospital is approaching the expansion while maintaining high-quality patient care.

Question: What is the biggest challenge your center is currently facing, and how are you addressing that issue?

Stefanie Moertz: DOCS Surgical Hospital’s biggest challenge right now is keeping up with the rapid growth and expansion of our ASC and surgical hospital, while maintaining our culture of high-quality patient care partnered with cutting-edge technology.  

To address these growing pains we are investing in employee retention, satisfaction and training, in addition to acquiring the most advanced medical equipment available to increase patient safety and improve operating room efficiencies. 

At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.

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Beyond the bottleneck: How health systems are improving access, flow and care continuity

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Presenters: Imamu Tomlinson, MD, MBA, VituityWilliam Morice II, MD, PhD, Mayo Clinic LaboratoriesJordan Dale, MD, Houston MethodistAsh Tengshe, City of HopeChris Klay, MHA, MA, PT, FACHE, Hospital Sisters Health System

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