In the study, researchers surveyed nearly 800 physicians and 500 consumers about their take and use of online physician ratings.
Here are five things to know:
1. More than half of providers (53 percent) said they looked online to see what their patients have said about them at least once each year.
2. Seventy-eight percent of physicians say online ratings either have a “very negative” or “somewhat negative” impact as they cause providers stress.
3. Forty-six percent of physicians say these ratings negatively impact the provider/patient relationship.
4. Almost 33 percent of consumers said they use online ratings to assess a provider.
5. Of responding consumers, 57 percent reported they “somewhat” or “strongly” agree that they trust the accuracy of the information they get from independent websites, as opposed to information on health system’s patient experience surveys.
More articles on leadership and management:
10 key quotes from the Cruz/Sanders healthcare debate
11 things to know about clinical nurse leaders — Salary totals $74k
What 2017 holds in store for ASCs — 3 industry professionals talk technology, cost containment & more
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.