Improving ASC patient satisfaction scores — 7 key steps

A surgery center's reputation and reimbursement can be damaged by low patient satisfaction scores.

Medical Transcription Services' seven strategies for patient satisfaction:

1. Preoperatively educate patients on how to prevent complications.

2. Remind patients of their financial responsibility after insurance verification.

3. Provide clear instructions for the day of the operation, covering where to park, enter and check in.

4. Effectively communicate with the patient's family and/or caregivers.

5. After surgery, clearly explain how the procedure went and what the patient should expect in terms of both recovery and billing.

6. Implement a standardized discharge process led by a discharge nurse with clinical experience.

7. Ensure on-time discharge.

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