Medical Transcription Services’ seven strategies for patient satisfaction:
1. Preoperatively educate patients on how to prevent complications.
2. Remind patients of their financial responsibility after insurance verification.
3. Provide clear instructions for the day of the operation, covering where to park, enter and check in.
4. Effectively communicate with the patient’s family and/or caregivers.
5. After surgery, clearly explain how the procedure went and what the patient should expect in terms of both recovery and billing.
6. Implement a standardized discharge process led by a discharge nurse with clinical experience.
7. Ensure on-time discharge.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.