Digital engagement platform significantly reduces GI no-shows, cancellations

Zappix, a digital patient engagement solutions company, has reported a significant reduction in no-shows and late cancellations from gastroenterology and endoscopy patients using its platform. 

No-shows and late cancellations often reduce operational efficiency for practices and decrease patient access. They negatively impact financial stability and patient care and have ripple effects that cause other inefficiencies for practices, according to a Feb. 14 press release from Zappix. 

During 2023, practices using the Zappix digital platform saw a 72% decrease in no-shows and an 87% decrease in late cancellations, the press release said. 

The platform provides patients and providers with pre-procedure instructions, multichannel engagement, workflow automation, patient satisfaction surveys and a built-in analytics suite. 

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