3 Points on Conducting Patient Surveys

A Renal & Urology News article discusses several tips for conducting and using patient surveys in medical practices.

  • Explore several options for survey distribution. Patient satisfaction surveys can be handed out physically, e-mailed, mailed or conducted by phone. Experts say that phone surveys will likely secure the largest representation of patients.
  • Do not hand out questionnaires during a visit. The patient will not feel that the questionnaire is anonymous and will be less likely to answer honestly.
  • Ask about age and gender. This will help break down the data to determine if there are subsets of patients that aren't being served as well as others.

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