During National Health IT Week, SourceMed is kicking off a new blog series on using technology to solve common issues in outpatient facilities.
The first installment, part of which appears below, focuses on the challenge of communication between surgeons and ASCs.
As I travel each week and talk to SourceMed clients that entrust their Ambulatory Surgery Centers (ASCs) to our solutions, a common theme resonates through my discussions with administrators, business office managers, and surgeons – the importance of establishing a dependable communication method between the center and the surgeon and how challenging this can be. Many surgeons arrive at the ASC just prior to their procedures and then need to return quickly to their practice or hospital to attend to more patients, making it difficult for teams to adequately communicate. Phone and email communication provide basic blocking and tackling, but missed calls and email back-and-forth can be frustrating for the ASC and the surgeon, resulting in wasted time, delays and errors in scheduling and documentation. So what is an ASC to do?
Three areas are resident in most of my conversations with leaders and physicians when I ask them “what are your top issues in 2016?”
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