Manhattan Endoscopy Center partnered with CipherHealth on patient engagement initiatives.
Here are five things to know:
1. The endoscopy center decided to partner with CipherHealth after annual procedure volume hit 15,000 to 16,000 procedures annually. With an eye on new regulatory requirements, Manhattan Endoscopy Center decided to begin reaching out to patients before and after scheduled procedures.
2. Under the partnership, CipherHealth will work with Manhattan Endoscopy on a patient outreach solution called Voice, which provides calls and texts to patients for preop and post-discharge communication. The solution is designed to identify and triage issues in real time.
3. The center's staff will address any issues found in the calls or texts and patients will receive further education about symptom management through the Voice platform. They can escalate concerns during post-discharge calls.
4. Voice is customizable to meet patient flow and engagement goals without lowering costs.
5. After implementing Voice last year, Manhattan Endoscopy reported an 80 percent patient engagement rate and staff were able to resolve 1,200 patient issues within three hours of notification. The center saved more than 3,000 hours of manual outreach through the automated system and around $150,000 in labor cost savings.