Question: How is your center dealing with the trend of higher deductibles and increased patient responsibility?
Kris Kilgore: We now have assigned one staff member from our accounts receivable department to send a letter two weeks prior to surgery to collect co-pays and deductibles, with a follow-up call three days before surgery if it is not collected after the letter.
Q: As payers consolidate, and make acquisitions of healthcare providers, where do you see ASCs having the biggest opportunity to succeed?
KK: We are trying to have a mix of payers that include private insurances. We are also looking at our case mix and trying to do some more self-pay procedures.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.