1. The top collections challenge for ASCs is patients who were unable to pay, according to 32 percent of respondents. Thirty percent reported patients who are slow to pay as their top collections challenge.
2. There was around 12 percent who reported the top collections challenge was estimating patient financial responsibility and another 12 percent found the high cost of paper statements at the top challenge.
3. There are currently 81 percent of ASCs using credit/debit card terminal “swipes” for patient collections; 28 percent have online bill pay and 71 percent collect cash.
4. More than one-third — 38 percent — of the ASC respondents collect payments by mail and 41 percent take credit/debit card payments via phone.
5. Around 77 percent of the respondents “sometimes” or “never” estimate patient financial responsibility at the time of service. However, research shows around 52 percent of patients would be willing to pay at least something at the time of service if they had estimates provided.
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At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.