Regent Revenue Cycle Management (Regent RCM), a leading provider of innovative, cost-effective revenue cycle management services exclusively for Ambulatory Surgery Centers (ASC) in the U.S., announced today that the company is investing in new talent to provide seamless service delivery to a growing customer base.
The company has hired Lorena Madrigal and Ivette Gomez to serve as Revenue Cycle Specialists. In this role, Madrigal will have responsibility for insurance verification and patent financial counseling for her facility. Gomez will handle billing, payment posting, and accounts receivable for her surgery center, while delivering high-value and high-touch customer service to ASCs.
“Dedicated staffing is essential to achieving patient satisfaction and revolves around a team that possesses an all-inclusive knowledge of the revenue cycle,” said Michael Orseno, Regent RCM Vice President. “Lorena and Ivette are wonderful additions to our team and I’m certain their contributions will benefit our clients and enable us to continue to outperform industry benchmarks.”
Lorena Madrigal will be responsible for a center in the Pacific Northwest. Madrigal comes to Regent RCM from Midwest Hand Surgery, which has various locations throughout Illinois. While at Midwest Hand Surgery, Madrigal leveraged her expertise to verify insurance and provided financial counseling for patients. She is also bilingual, and provided translation for Hispanic patients.
“I am grateful for the opportunity at Regent RCM,” said Madrigal. “Providing excellent customer service in the healthcare field is my passion, and I look forward to assisting patients at my center.”
Ivette Gomez will be responsible for a center in the Southeast. Gomez previously served as Senior Reimbursement Specialist at Midwest Orthopaedics at Rush. In this position, Gomez followed-up on outstanding claims and performed reimbursement audits to ensure payments matched contracts and fee schedules.
“I am pleased to begin my new career at Regent RCM,” said Gomez. “There is an incredible team in place, and I’m truly excited to share ideas with them. Together, we will continue to provide the best solutions for our centers and their patients.”
Regent RCM’s services optimize ASC workflow and processes, and generate real-time analytical dashboards that are critical to assessing an ASC’s financial health. Regent RCM consistently outperforms industry benchmarks allowing ASC managers to focus on high-value activities.
At the Becker’s 32nd Annual Meeting: The Business and Operations of ASCs, taking place October 29-31 in Chicago, ASC leaders, surgeons and healthcare executives will explore strategies to drive growth, enhance operational performance, navigate reimbursement challenges and prepare for the future of ambulatory surgery. Apply for complimentary registration now.