US patient satisfaction plummets, index says: 4 things to know

The American Customer Satisfaction Index, produced by the University of Michigan, shows patient satisfaction for healthcare services hit a national nine-year low, reports JournalNow.com

The annual index evaluates healthcare on a zero-100 scale and gathers data from interviews with roughly 70,000 customers. The index measures hospitals and ASCs as a whole, according to the report.

Here are four things to know about the scores:

1. The overall healthcare score was 75.1 for 2015. The score for 2014 was 77.6 and a hit a record high of 80 in 2013.

2. ASCs scored 76 for 2015, down from 79 in 2014.

3. This year's ASC score is the lowest since the index began measuring ASCs separately in 2008.

4. The index also found household healthcare spending rose 6 percent last year.

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