Technology company Smart-ER designed PersonalResponse, a mobile technology that engages patients by inquiring about their experiences after an ambulatory care visit.
Here are four notes:
1. PersonalResponse contacts patients on their smartphones, asking them to answer a few questions about their care.
2. If patients respond with issues they're experiencing, providers are notified and can quickly act on the complications or complaints.
3. The technology also allows healthcare providers to bill for electronic communications between a hospital discharge and an office visit.
4. PersonalResponse also encourages patients to providers' social media pages after completing the survey, which bolsters the attractiveness of the providers.
"We eliminated every barrier that blocks digital engagement," said Tom Scaletta, MD, president of Smart-ER. "PersonalResponse is inexpensive, multilingual and requires no EMR interface."
