Physicians may receive lower ratings by denying patient requests: 4 takeaways

Written by Mary Rechtoris | November 28, 2017 | Print  |

JAMA Internal Medicine published a study finding patients often rank physicians lower when physicians do not fill their requests.

The nearly 1,100-plus patients included in the study made 1,700 specific requests to their physicians in a one-year span.

Here are four takeaways:

1. Physicians fulfilled these requests 85 percent of the time.

2. Patients reported high physician satisfaction when they received their requests for referrals, medications and tests.

3. However, a denial yielded between 10 percent to 20 percent lower physician satisfaction ratings.

4. Based on these results, the study authors recommending training physicians how to effectively communicate with patients and manage their requests.

More articles on quality:
More than half of healthcare organizations see ROIs of 10%+ on telemedicine platforms
The Joint Commission's 4 National Patient Safety Goals for ambulatory healthcare
Jeopardizing patient safety in ambulatory settings: Clinician stress, burnout

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