Patient Safety Tool: Provider Tools to Care for Diverse Populations

The Agency for Healthcare Research and Quality Innovations Exchange offers a free toolkit on caring for diverse populations from the Industry Collaborative Effort Cultural and Linguistics Workgroup.

ICE, a multidisciplinary team of providers, health plans, associations, state and federal agencies and accrediting bodies, developed "Better Communication, Better Care: Provider Tools to Care for Diverse Populations" to help medical practices deliver high-quality care to populations with different backgrounds and beliefs.

The toolkit includes resources in four areas:

•    Interaction with a diverse patient base. This section includes tips for patient interviews and strategies to identify literacy problems.

•    Communication across language barriers. This section features tips for identifying and working with interpreters, among other tools.

•    Understanding patients from various cultural backgrounds. This section includes information on different cultural backgrounds.

•    References and resources. This section includes some legal requirements and other resources to help providers deliver high-quality care to all patient populations.

Download the tools to care for diverse populations for use in your own facility.

Note: View our database providing more than 400 reports that link to free downloadable and adaptable tools for use in surgery centers, hospitals and other organizations by clicking here.

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