Patient Safety Tool: Patient Experience Toolkit From Kansas City Quality Improvement Consortium

The Kansas City Quality Improvement Consortium researched nationally available tools and resources and developed a patient experience toolkit for local healthcare providers.

The toolkit includes practical ideas and suggestions for improving the patient experience in the following areas:

•    Office flow
•    Customer service
•    Patient communication
•    Care coordination
•    Referral process

Download KCQIC's patient experience toolkit for use or adaptation in your facility.

Note: View our database providing 150 reports that link to free, downloadable and adaptable tools for use in surgery centers, hospitals and other organizations by clicking here.

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