Patient Safety Tool: Patient Experience Toolkit From Kansas City Quality Improvement Consortium

The Kansas City Quality Improvement Consortium researched nationally available tools and resources and developed a patient experience toolkit for local healthcare providers.

The toolkit includes practical ideas and suggestions for improving the patient experience in the following areas:

•    Office flow
•    Customer service
•    Patient communication
•    Care coordination
•    Referral process

Download KCQIC's patient experience toolkit for use or adaptation in your facility.

Note: View our database providing 150 reports that link to free, downloadable and adaptable tools for use in surgery centers, hospitals and other organizations by clicking here.

Related Articles on Patient Satisfaction:

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40 Quietest Hospitals, Based on Patient Ratings

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