Patient Safety Tool: Language to Use in Public Reporting About Ambulatory Care

The Aligning Forces for Quality National Program Office developed a guide on how healthcare organizations can effectively communicate performance on ambulatory care measures to the public.

The guide includes recommendations on:

•    Use of language in public reports
•    Presentation of data scores
•    Descriptions of individual measures

These recommendations were drafted by health literacy and language experts to improve communications between healthcare providers and patients on the quality of healthcare services.

Access the guide on how to communicate ambulatory quality performance for use in your facility.

Note: View our database providing 150 reports that link to free, downloadable and adaptable tools for use in surgery centers, hospitals and other organizations by clicking here.

Related Articles on Health Literacy:

Patient Safety Tool: PowerPoint Education on Plain Language

Patient Education Tool: AHRQ "Be More Involved in Your Healthcare" Brochure

Patient Safety Tool: "Words to Watch" Fact Sheet to Improve Health Literacy

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